Heating Repair

I bought my Carrier furnace from Restano in Nov. 2009. Late this afternoon I realized the unit wasn't working correctly as the house temperature was 5 degrees below my request. I knew I needed the problem fixed quickly because tonight's low was forecasted to be 29 degrees. I call Restano after 5 PM and talked to their answering service and requested that the on-duty technician call me. Within 15 minutes Mike C. called. I explained the symptoms. He then walked me through the diagnostic info on the Carrier smart thermostat. After that he told me he was pretty sure he knew what the problem and with a quick test we could confirm it. He then walked me through the test and the problem was confirmed. He then told me how to fix it with minimal effort. Within a half hour I had my furnace back in operation without an expensive repair bill. Thank you Mike C. Thank you Mike Restano. I've always been happy with you and your staffs service

Our old furnace stopped working. I called 730am. By 8am they had someone out to give an estimate. It was replaced the next day. The workers cleaned up my poor power wiring configuration and gave me an additional power outlet. They better located the condensate pump and provided new pvc drainage pipe. What i really appreciated was the workers looking at my water heater incoming gas line. They replaced it with a more durable product including new valve. Very friendly. Very good at what they do.

Compassion, patience and top-notch customer service. I had a Carrier installed when we bought our house a few years back and it began to malfunction. With the sub-zero temps and the Jan. 2019 Polar Vortex just hours away, Restano came through and was there to fix our furnace the next morning. With young children to keep warm, I felt a genuine cause for concern by the manager. Restano has won me over and will get my business from here on out. Great people, even warmer hearts.

My furnace went out in the middle of the night in early March. I called Restano at about 6am and they answered the phone, and someone was on their way to me by 7am. He was very good at his job, did not try and sell me things I didn't need. Repaired the furnace and was extremely kind. I will always use Restano for both HVAC and plumbing.